Brinks – Best Online Support & Knowledge Base

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You can find help in their impressive knowledge base, or reach out for help by online chat. In our test chat, the Brinks rep was friendly, knowledgeable, and efficient at answering questions. The agent typed responses like a real human chatting, not a corporate drone copying and pasting generic replies. We like an automated assistant, but sometimes a human is best.

Brinks, originally known for hardwired home security, now sells modern wireless security systems that work with Google Home.

Generally, Brinks security systems have DIY setup, but the company can send an electrician. Some customers have long-term monitoring plans and others choose month-to-month pro monitoring service ($19). Emergency monitoring from Brinks is award-winning for having the industry’s fastest average response time.

New Brinks security systems are compatible with video cameras and countless Z-wave devices (e.g., smart light bulbs and remote-controlled outlets). The Qolsys touchscreen security system, for one, can connect up to 119 sensors. Brinks also sells a system based around the Nest Guard hub.

What We Like
  • DIY installation
  • Low-cost DIY video security
  • Best online support

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